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  chill factore  

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THE BRIEF

Due to the COVID-19 Pandemic, the traditional grotto operation at Chill Factore was not possible in 2020. As one of the UK's leading snow centres and the only place where you can meet Father Christmas and his elves on real snow, Chill Factore didn't want to disappoint their guests so a social distancing solution was provided by Prestige.

Delivered using
bespoke technology, Prestige's 'Santa Calls' was delivered to hundreds of guests in the run up to Christmas. Each five-minute video call with Father Christmas was packed full of special effects, live interaction and was delivered instantly to guest's inboxes ensuring they could relive the magic again and again and again.

  the delivery  

Prestige delivered the world's first 'virtual grotto' - Santa Calls. Using state of the art technology guests were able to interact in 'real time' with Father Christmas who was based at Chill Factore.

Father Christmas was given information on each child before a seamless 5-minute call took place via a video sharing platform. This 'real time' experience enabled
full interaction between children and Father Christmas making sure the magic of Christmas continued for all guests.

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virtual grotto

  the outcome  

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FULL RETAIL
SOLUTION

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ONLINE PAYMENT
INTEGRATION

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100% INTERACTIVE
GUEST EXPERIENCE

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100% GUEST AND
CLIENT SATISFACTION

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NO DOWNTIME OR TECHNICAL ISSUES

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SPECIAL EFFECTS
ADDED TO VIDEO

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5 MINUTE VIDEO EMAILED INSTANTLY
AFTER THE CALL

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NEW MARKETING MESSAGE FOR CHILL FACTORE